NL Pearl

What if you could have as many top-notch sales and support as you wish, at the blink of an eye? It turns out, Through Artificial Intelligence (AI), NLPearl has managed to create a sales & support agent that sounds human and performs like a super-human!

THE PROBLEM - CHALLENGES WITH TRADITIONAL CALL CENTERS

  • INEFFICIENCY Long wait times. Average customer spends 43 days of their lives waiting on hold!
  • HIGH COSTS High costs recruiting, training, employing and maintaining staff. Estimated at $50k per employee annually.
  • INCONSISTENCY Difficulty in maintaining consistent quality in interactions with prospects. Average productive work time is only 2 hours per day.
  • UNAVAILABILITY Limitations in terms of SDR's spoken languages, working hours and availability. The average work time is only 39 hours per week.

THE ANSWER - SOLVING PROBLEMS WITH PEARL

  • iNCREATED REVENUE Pearl is highly efficient, capable of handling the workload of 4 humans simultaneously in call management.
  • COST REDUCTION Pearl costs much less than a human agent, and carries no auxiliary costs.
  • ACCURATE RESPONSE Pearl quickly reacts to customer inquiries and provides real-time information with built in emotional intelligence.
  • 24/7 OPERATIONS Pearl operates 24/7 and eliminates timezone and language obstacles.

TECHNOLOGY

  • DEEP LEARNING REINFORCEMENT LEARNING: Continuously improves performance through advanced self-learning techniques.
  • N L P: Real-time speech to speech, intent & emotional detection with super-human accuracy
  • REAL TIME ACTIONS & API: Enables seamless Pearl integration and actions to fit specific requirements of your enterprise.
  • REAL-TIME ANALYSIS: Analyzes customer interactions in rea-time to adapt and respond effectively.
  • CLOUD & SECURE INFRASTRUCTURE: Ensures reliability and scalability.
  • DATA-DRIVEN INSIGHTS: Optimize agent identity to maximize call engagement and success.